Powell's Books Be Happy Script Playhouse by Contemporary Casuals published on 2011-02-24T20:19:38Z Greetings- Now that the news is out I would imagine our customers will be asking questions. It might be helpful to read sample responses below, just in case. Q-I'm sorry to hear about the layoff, will Powell's be OK? A-Thanks for your interest and concern. Yes, Powell's will be OK. Q-Is Powell's Being impacted by e-books? A. Yes, it seems clear that recent sales decreases the company has experienced are related to shift to e-books. However, lots of customers like you are coming through our doors everyday. We really appreciate that. Thank you for being here. Q. Does Powell's have a strategy for responding to the industry changes? A. The combination of our bricks and mortar stores and our internet capabilities will stand our customers, and by extension Powell's in good stead. We are in the process of adjusting to changes in our industry and we are fortunate in having a strong foundation to work from. If a customer persists too long in conversation it's okay to excuse yourself and just thank them for their interest and concern. If a customer has questions you are not comfortable with please page for the MOD to assist. Genre cut-up Comment by Contemporary Casuals Thanks, Brian! Powell's is great. The biggest bookstore on the West Coast. You could get lost in there for days. They even unionized their workers. Unfortunately, they had to sack about 30 employees and now its future is in jeopardy. Despite their union, the remaining employees are given this script by management that they are supposed to say to people asking about the store's future. 2011-02-24T22:56:37Z Comment by Brian Routh love it 2011-02-24T20:44:54Z